Service and Maintenance

Renault Customer Charter
Service Maintenance Program
Why select a Renault Dealership for Service?
Why chose Genuine PARTS?

Renault Customer Charter

At Renault, we promise to:

1. Treat each appointment with you as an opportunity to prove we are the right people when it comes to Renault Genuine Parts and Service
2. Listen to your needs as you are the reason that we exist as an organisation
3. Provide an estimate for all work requested and to seek your authorisation to proceed for any additional work required prior to commencement
4. Take care of your vehicle by fitting protection devices such as seat covers and floor mats
5. Use trained technicians with factory tooling to work on your vehicle and to fit Genuine Renault Replacement Parts
6. Conduct a thorough Quality Control check on your vehicle before handover and issue a Quality Control certificate
7. Conduct a full and detailed explanation of each Service Invoice
8. Guarantee all Genuine Renault Parts and Service work for 12 months on parts* and labour as a commitment to your satisfaction with out nationwide warranty. (*Excluding wear and tear items)

Service Maintenance Program
Download the Renault maintenance program (containing car service requirements and intervals), which will allow you to get the best performance from your Renault. The Renault team wishes you safe and pleasant motoring.

View the Maintenance Program for Passenger Cars (932kb PDF file)

View the Maintenance Program for Commercial Cars (307kb PDF file)

Ethanol
Whilst capable of operation on ethanol-blended ULP, Renault does NOT recommend the use of ethanol-blended fuel on any of its products.

For further details call our Customer Relations Department on 1800 009 008 during normal business hours.

Why select a Renault Dealership for Service?
The staff at Renault workshops use technology which is continually updated and can provide the advice and assistance you may require in relation to your Renault vehicle.

Only Renault dealerships have registered factory Technicians (COTECHS).

All COTECH Technicians are continually trained by the overseas service division of Renault to perform all factory recommended servicing and repair operations on Renault vehicles.

As an authorised service outlet, COTECHS use specialised Renault service tools such as “Clip”.  Clip is the latest diagnostic tool from Renault, capable of diagnosing onboard computer incidents. Clip also enables a COTECH to reprogram vehicle computer systems to suit specific driver requirements such as:

• Electronic fuel injection
• Pro-Active automatic transmission
• Electronic ABS
• Electronic immobilizer & security features

When you combine this technical expertise with the very best Renault Genuine Parts, Lubricants and Accessories, you will begin to understand just how serious Renault is about customer satisfaction.

Why chose Genuine PARTS?
Renault Genuine Parts, Lubricants and Chemicals are specifically designed for Renault vehicles.

Renault Parts, Lubricants and Chemicals are engineered to match the exact quality standards of the original factory equipment specification used during the manufacture of your vehicle.  The use of improper Parts may result in the lower performance of your Renault.

Renault Genuine Parts, Lubricants, Chemicals and Accessories also provide you with peace of mind as they are covered by our one year/ 20,000km nation-wide warranty. Look for the distinctive Renault diamond for your symbol of quality.