This page contains information about Renault Australia's Privacy Policy (for Vehicle Distributors Australia Pty Ltd, ABN 11 073 668 596 ("Renault") and Renault Financial Services ("RFS") which is a registered business name of Nissan Financial Services Australia Pty Ltd ABN 70 130 046 794, Australian Credit Licence Number 391464. The page lets you know what information of yours we hold, what we do with it, who we will disclose it to and how you can access the information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.
Introduction
Renault and RFS respect and uphold your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). The National Privacy Principles apply to us from their introduction in late 2001.
This policy describes how we manage any personal information we have about you.
What personal information about you does Renault and RFS hold?
Renault and RFS may hold the following information about you:
- name(s), address, email address, telephone number(s);
- date of birth;
- vehicle purchase date;
- vehicle details;
- name of selling dealer;
- any additional information you provide, such as when you contact our Customer Relations Department, log in to our website, or call us for roadside assistance;
- any information you may provide to us through customer surveys;
- any other personal information which Renault or RFS is required to collect for identification and verification purposes;
- any additional information provided in a consumer or commercial credit application you make.
How do Renault and RFS collect your personal information?
Renault and RFS will generally collect your personal information directly from you and through its Renault Dealers to whom you have provided your personal information. Renault and RFS may also collect personal information from our website, from other directly related companies and from our service providers (such as Roadside Assist).
What do Renault and RFS do with your personal information (apart from your consumer credit information)?
We use your personal information for the purposes of:
- fulfilling our ongoing obligations (including warranty, recall and roadside assistance) to you as the owner/driver of a vehicle we have imported and distributed;
- responding to any inquiries or comments that you submit to us;
- deciding whether to offer you additional credit or to renew credit;
- any other purposes you have consented to; or
- any use which is required or authorised by law.
We may also use your personal information for customer service requirements, direct mail, marketing communications (via telephone, mobile, fax or email), market research, and product development purposes.
RFS will only use your consumer credit information:
- a. to assess your application for consumer credit;
- b. for purposes directly related to the internal management of your loan or the provision of credit;
- c. in accordance with the consents and authorities you give us in your consumer credit application.
Your commercial credit information will be used in the same way as your other personal information except that it will not be used to access an application by you for consumer credit without your prior consent.
Who will Renault disclose your personal information to?
Renault and RFS may disclose your personal information (other than your consumer credit information):
- to each other or related companies;
- to the advisors, consultants and contractors we ordinarily engage for the above purposes (such as mailing houses, insurers, printers, lawyers, accountants and other service providers);
- to one or more of our dealers on condition that they use it for the same purposes as set out above and only in connection with the Renault dealership franchise;
- any other person or entity to whom you have consented to Renault and/or RFS disclosing your personal information;
- any disclosure which is required or authorised by law, including to AUSTRAC in respect of any suspicious or threshold transactions or activities; and
- if you have applied for credit from RFS:
- a. to a credit reporting agency for the purpose of obtaining a credit report about you and/or to allow the credit reporting agency to maintain a credit information file containing information about you;
- b. to a debt collection agency;
- c. with your consent, to other credit providers for the purpose of assessing your application for credit; or
- d. with your consent, to guarantors if a credit arrangement is guaranteed.
RFS will only disclose your consumer credit report information to outside persons as permitted by the Privacy Act. Your consumer credit report information will not be disclosed to our Dealers. Dealers will only be advised of whether or not your application for credit has been successful.
Your credit information will not be disclosed to a credit
reporting agency for the purposes of assessing an application by
you for consumer credit without your prior consent.
Renault and RFS will take reasonable steps to protect the
personal information we hold from misuse and loss and from
unauthorised access, modification or disclosure.
Openness
You may request access to personal information (including your credit information) we hold about you by contacting the Customer Service Delivery Manager at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices (including direction to a credit reporting agency) as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Any questions about this policy, or any complaint regarding treatment of your privacy by Renault, should be made in writing to the address below:
Manager Customer Service
Vehicle Distributors
Australia Pty. Ltd.
Locked Bag 2001
Brandon Park,
VIC 3150
Phone: 1800 009 008
Fax: (03) 9797 4303
customerservice@renault.com.au
What happens if we get it wrong?
If you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and
pay phones may incur higher charges). If calling from overseas
(including Norfolk Island): +61 2 9284 9749
TTY: 1800 620
241 (this number is dedicated to the hearing impaired only, no
voice calls)
TIS: Translating and Interpreting Service:
131 450 (If you don’t speak English or English is your
second language and you need assistance and ask for the Office
of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
Opting Out
At any time you may opt out of receiving any communications from us (other than as required for our primary purposes or by law). Unless you opt out, your consent to receive communication from us and to the handling of your personal information as detailed above, will continue.
To opt out of receiving any further communication from Renault and RFS, please call Freecall: 1800 009 008 or email customerservice@renault.com.au
Questions, complaints and opting back in
Any questions about this policy or any complaint regarding treatment of your privacy by Renault or RFS or any request to opt back into receiving communications from Renault and RFS after you have opted out should be made in writing to the address below.
Customer Service Delivery Manager
Renault Motor Co (Australia) Pty Ltd
Locked Bag 2001
Brandon Park,
VIC 3150
Phone: (03) 9797 4111
Fax: (03) 9797 4400
Renault Website
In general you can visit the Renault website without telling us who you are. The amount of information that you provide to Renault will depend on the range and number of services that you choose to use. Particular sections of the Renault website may require you to provide Renault with personal information, including your name and email address. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law to collect the information.
Renault Australia uses Google advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs at any time by clicking here.
By using the Renault website you agree that the internet is
inherently insecure and that accordingly we can only use our
best endeavours to secure your personal information and cannot
provide any definitive assurance regarding security of personal
information. Other than liability that cannot lawfully be
excluded, Renault and RFS will not be liable in any way in
relation to any breach of security or any unintended loss or
disclosure of that information.
Copyright
All copyright and other intellectual property rights in material on this site are the property of Renault, and may not be reproduced without the express written permission of Renault.
Miscellaneous
In this policy "personal information" has the same meaning as under the Privacy Act.
This policy is effective from 29 April 2011. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on Renault and RFS in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Renault and RFS may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.
"RENAULT ULTIMATE QUALIFIERS PACK" PROMOTION
TERMS AND CONDITIONS
-
Entry is only open to Australian residents who:
- are aged 18 years or over; and
- are able to take the prize during the period 15/03/2013 — 17/03/2013
- Individuals who enter via the promotional iTunes application must have: (i) a valid iTunes account; and (ii) an iPhone, iPad or iPod Touch with internet connection and iOS 4.3 or later.
- Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
- Promotion commences on 28/02/2013 and final entries close at 11.59pm AEDST on 10/03/2013 ("Promotional Period").
-
To be eligible to enter, an entrant must, during the Promotional Period either:
- visit www.renault.com.au/renaultsport ("Website") via a desktop computer and follow the prompts in order to download the promotional game online; or
- download the 'R.S. Challenge' ("Application") to their iPhone, iPod Touch or iPad in order to access the promotional game.
- To enter, entrants must then, during the Promotional Period, play the promotional game in accordance with the game instructions and, upon completion of playing the promotional game, follow the prompts in order to complete the official entry form, by inputting the requested details and submitting the official entry form. For the removal of doubt, entrants may play the promotional game multiple times, however, to qualify their time and enter the promotion, they must complete the official entry form as outlined above.
- The Promoter takes no responsibility should an entrant not have the software, hardware or phone plan that would permit access to and use of the Application. To download the Application, the entrant, must during the Promotional Period, visit the iTunes App Store, search for the Application, and download the Application to their iPhone, iPod Touch or iPad in accordance with the directions. The Application is free to download. Standard carrier fees will apply to the download and use of the Application but there is no additional charge for the Application itself. Any cost associated with accessing the internet or downloading data on a iPhone/iPad/iPod Touch is the entrant's responsibility and is dependent on the internet service provider used.
- Each time the entrant plays the promotional game and completes the official entry form, their lap time will be ranked on the competition leaderboard featured on the Website and the entrant will receive one (1) entry into the promotion. By entering this promotion, entrants consent to the Promoter displaying their lap time on the Website.
- Multiple entries are permitted, however each entry must be submitted separately and in accordance with entry requirements. For the sake of clarity, if an entrant does not complete the official entry form upon completion of a promotional game(s), they will not be entered into the promotion.
- The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant's identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
-
The Promoter reserves the right, at any time:
- to invalidate any entrant's promotional game(s) which it reasonably suspects have been submitted using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information that have been submitted through the use of multiple identities, email addresses or accounts, including but not limited to App Store accounts; and/or
- to disqualify any entrant that the Promoter reasonably suspects has paid, bartered or offered payment or other consideration to another person in exchange for that person participating in the promotion or has otherwise encouraged or procured any person to submit an entry contrary to these Terms and Conditions.
- Incomplete or indecipherable entries will be deemed invalid.
- If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
- The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
- The top two (2) valid entrants who, at the conclusion of the Promotional Period, have recorded the fastest lap time in a promotional game, as displayed on the competition leaderboard, will be deemed the winners and will each win the prize. In the event of a tie between two (2) or more entrants, the tied entrants will be required to provide to the Promoter an answer to the promotional question "Why should you win the prize?" in twenty five (25) words or less. The Promoter will select the best answer(s) based on relevancy, originality, creativity and literary merit, in order to determine the winner(s).
-
The prize includes a trip for two (2) adults to Melbourne, Victoria, to attend the 2013 Formula 1™ Australian Grand Prix valued at up to $5,950, depending on point of departure. Prize includes:
- two (2) x return economy airfares from the winner's nearest capital city to Melbourne, Victoria (only awarded to winners not from Victoria);
- two (2) nights twin share accommodation at the Crown Metropol, Melbourne on 15/03/2013 and 16/03/2013 (checking out on 17/06/2013), in a standard room;
- breakfast daily for two (2) adults (included in accommodation package);
- two (2) Webber Grand Stand passes valid for 16/03/2013 — 17/03/2013 at the 2013 Formula 1™ Australian Grand Prix;
- one (1) x Paddock Club Tour on site for two (2) adults, valid for 16/03/2013;
- one (1) x Helicopter Flight over the Grand Prix track for two (2) adults valid for 16/03/2013; and
- two (2) x official Grand Prix programs to use at the 2013 Formula 1™ Australian Grand Prix.
- Spending money, meals (other than those specified above), insurance, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs are not included. Prize must be taken during the period 15/03/2013 — 17/03/2013 to coincide with the 2013 Formula 1™ Australian Grand Prix, and is subject to booking and flight availability.
- Each winner and his/her companion must depart from and return to the same departure point and travel together. Itinerary to be determined by the Promoter in its absolute discretion. Frequent flyer points will not form part of each prize. Prizes are subject to the standard terms and conditions of individual prize and service providers. The winners may be required to present their credit card at time of accommodation check in.
- If a winner resides in Victoria, the airfare component of the prize will be forfeited and not redeemable for cash.
- In the event of war, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion, or suspend or modify a prize.
- If for any reason a winner does not take the prize (or an element of the prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.
- The 2013 Formula 1™ Australian Grand Prix Webber Grand Stand and Paddock Club Tour passes are subject to the event venue and ticket terms and conditions, including any applicable age restriction. The Promoter and event organisers hereby expressly reserve the right to eject a winner (and/or his/her companion) for any inappropriate behaviour, including but not limited to intoxication, whilst participating in any element of the prize.
- If a prize (or part of a prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or part of the prize) with a prize to the equal value and/or specification.
- Prizes, or any unused portion of a prize, are not transferable, exchangeable and cannot be taken as cash.
- As a condition of accepting a prize, the winners must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
- Information on how to enter and the prizes form part of these Terms and Conditions.
- Participation in this promotion is deemed acceptance of these Terms and Conditions.
- The winners will be notified by telephone and email.
- This is a game of skill and chance plays no part in determining the winners.
- The Promoter's decision is final and no correspondence will be entered into.
- Total prize pool value is up to $11,900.
- Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
- If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
- Any cost associated with accessing the Website is the entrant's responsibility and is dependent on the Internet service provider used.
- Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
- Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) if the 2013 Formula 1™ Australian Grand Prix is cancelled or delayed for any reason beyond the reasonable control of the Promoter; (f) any tax liability incurred by a winner or entrant; or (g) taking of a prize.
- The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and prize suppliers. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to access, update or correct information to the Promoter. All entries become the property of the Promoter.
- 'iPhone', 'iPod', 'iPad' and 'iTunes' are trademarks of Apple Inc. registered in the U.S. and other countries. Apple Store is a service mark of Apple, Inc. Apple Inc. is not a participant in or sponsor of, or in any way involved with any promotional activity associated with this promotion.
- The Promoter is Renault Australia for Vehicle Distributors Australia Pty Ltd (ABN 11 073 668 596), of 260-284 Frankston Dandenong Road, Dandenong South VIC 3175. Telephone (03) 9797 4333.