Renault and RFS respect and uphold your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). The National Privacy Principles apply to us from their introduction in late 2001.
This policy describes how we manage any personal information we have about you.
Renault and RFS may hold the following information about you:
Renault and RFS will generally collect your personal information directly from you and through its Renault Dealers to whom you have provided your personal information. Renault and RFS may also collect personal information from our website, from other directly related companies and from our service providers (such as Roadside Assist).
We use your personal information for the purposes of:
We may also use your personal information for customer service requirements, direct mail, marketing communications (via telephone, mobile, fax or email), market research, and product development purposes.
RFS will only use your consumer credit information:
Your commercial credit information will be used in the same way as your other personal information except that it will not be used to access an application by you for consumer credit without your prior consent.
Renault and RFS may disclose your personal information (other than your consumer credit information):
RFS will only disclose your consumer credit report information to outside persons as permitted by the Privacy Act. Your consumer credit report information will not be disclosed to our Dealers. Dealers will only be advised of whether or not your application for credit has been successful.
Your credit information will not be disclosed to a credit
reporting agency for the purposes of assessing an application by
you for consumer credit without your prior consent.
Renault and RFS will take reasonable steps to protect the
personal information we hold from misuse and loss and from
unauthorised access, modification or disclosure.
You may request access to personal information (including your credit information) we hold about you by contacting the Customer Service Delivery Manager at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices (including direction to a credit reporting agency) as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Any questions about this policy, or any complaint regarding treatment of your privacy by Renault, should be made in writing to the address below:
Manager Customer Service
Vehicle Distributors Australia Pty. Ltd.
Locked Bag 2001
Brandon Park, VIC 3150
Phone: 1800 009 008
Fax: (03) 9797 4303
If you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and
pay phones may incur higher charges). If calling from overseas
(including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
At any time you may opt out of receiving any communications from us (other than as required for our primary purposes or by law). Unless you opt out, your consent to receive communication from us and to the handling of your personal information as detailed above, will continue.
To opt out of receiving any further communication from Renault and RFS, please call Freecall: 1800 009 008 or email email@example.com
Any questions about this policy or any complaint regarding treatment of your privacy by Renault or RFS or any request to opt back into receiving communications from Renault and RFS after you have opted out should be made in writing to the address below.
Customer Service Delivery Manager
Renault Motor Co (Australia) Pty Ltd
Locked Bag 2001
Brandon Park, VIC 3150
Phone: (03) 9797 4111
Fax: (03) 9797 4400
In general you can visit the Renault website without telling us who you are. The amount of information that you provide to Renault will depend on the range and number of services that you choose to use. Particular sections of the Renault website may require you to provide Renault with personal information, including your name and email address. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law to collect the information.
Renault Australia uses Google advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs at any time by clicking here.
By using the Renault website you agree that the internet is
inherently insecure and that accordingly we can only use our
best endeavours to secure your personal information and cannot
provide any definitive assurance regarding security of personal
information. Other than liability that cannot lawfully be
excluded, Renault and RFS will not be liable in any way in
relation to any breach of security or any unintended loss or
disclosure of that information.
All copyright and other intellectual property rights in material on this site are the property of Renault, and may not be reproduced without the express written permission of Renault.
In this policy "personal information" has the same meaning as under the Privacy Act.