Welcome to Renault Financial Services

At Renault Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

Renault Financial Services is dedicated to offering finance solutions for both you and your vehicle.

We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

Product Enquiries

For enquiries regarding the range of finance and insurance products, please visit your nearest Renault dealership.

Customer Service

At Renault Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

We will do our utmost to provide you with the assistance to fix a problem.

If you have any enquiries on existing contracts such as payout requests, please call our Customer Service department by either phone on 1800 009 008, mail at Locked Bag 2001, Brandon Park, Victoria, 3150 or by email at rfs_csc@renault.com.au.

Collections

If you have any enquiries relating to overdue payments, please call Collections on 1800 009 008, mail at Locked Bag 2001, Brandon Park, Victoria, 3150 or by email at rfs@renault.com.au.

Complaints, Disputes, Feedback: Please contact us first

If you have a complaint or dispute, please contact our Compliance area either by phone on 1800 009 008, mail at Locked Bag 2001, Brandon Park, Victoria, 3150 or by email at rfscompliance@renault.com.au.

We expect our staff to take the reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.

If we are unable to provide you with a final response within 45 days, we will inform you of the status of the complaint.

If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Renault Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Credit Ombudsman Service Limited. Contact details are: Phone: 1800 138 422, Fax: (02) 9273 8440, Mail: PO Box A252, Sydney South, NSW 1235 (Australia), Website: www.cosl.com.au.