We are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

At Renault Financial Services we are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

Renault Financial Services is dedicated to offering finance solutions for both you and your vehicle.

For enquiries regarding the range of finance products, please visit your nearest Renault dealership.

Complaints, Disputes, Feedback: Please contact us first

At Renault Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

We will do our utmost to provide you with the assistance to fix a problem.

If you have a complaint or dispute please contact our Collections Team either by phone on 1800 009 008, mail at Locked Bag 1450, Dandenong South, Victoria, 3164 or by email at rfs@renault.com.au

We expect our staff to take the reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Senior Collections Specialist who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.

If we are unable to provide you with a final response within 45 days, we will inform you of the status of the complaint.

If you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Renault Financial Services is a member of an external dispute resolution scheme covering Financial Services.

Financial Ombudsman Service

Contact details are as follows:
By Phone: 1300 78 08 08
By Fax: (03) 9613 7399
By Mail: GPO Box 3, Melbourne Victoria 3001 (Australia)
By Email: info@fos.org.au
Website: www.fos.org.au