Renault Australia COVID-19 Update

A message to our customers


All Authorised Renault Dealers in Melbourne have reopened.

The health and safety of our customers and employees is our number one priority. We are continuing to monitor the COVID-19 situation in Australia and acting in accordance with the latest government advice and regulations to protect the Renault community.

Currently, all of our Dealerships across the country are open for business. We advise, however, that you contact your local Renault Dealership prior to visiting to make sure that all services are available and operating as standard.

We are currently experiencing higher than average call volumes, compounded by congestion nationally in the phone network.

Please rest assured that we are here to assist, but it may take longer than usual for you to reach us from your phone. We’re here to help and will assist you as promptly as we can.

We will be posting regular updates on this page so please stay tuned for further information.




Renault Financial Services Customer Affected by COVID -19? We are here to help you.


If you have financed your vehicle through Renault Financial Services and are impacted by COVID-19 please call our Customer Service Centre on 1800 009 008 or email at

Our staff can assist you in making arrangements to support you during this difficult time.

Given the current environment we are experiencing a high volume of calls and emails, wait and response times are extended as a result. Please be patient and accept our sincere apologies for the delay you may incur. We will respond to you as soon as possible.

Renault Financial Services has a strong track record of supporting our customers when they most need it and we will continue to do so during this ever-evolving COVID-19 situation.


To help us resolve your issue, please complete the below questions and we will be in contact within 3-5 business days with a support strategy to help you in this difficult time.

Privacy Collection Statement

Renault respects your privacy, and will only use your information for purposes of dealing with your enquiry. If you have consented, Renault may also use your information to send you marketing materials for the purposes outlined in Renault’s Privacy Policy, and may disclose it to Renault Dealers, our related companies and third party service providers for these purposes.

Renault’s Privacy Policy has further details about how you can access or correct the information or make a privacy compliant, how the complaint will be dealt with; and the extent to which your information may be disclosed to overseas recipients.

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