Renault Finance

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Renault Financial Services

just as our vehicles break with convention to create something truly distinctive and individual, our goal is to excel in every area of customer care and additional services, such as finance, exceeding your expectations of what a car company can deliver - it's another aspect of what we call the Renault 'Total Ownership Experience'.

Renault Financial Services offers you a comprehensive and highly competitive range of expert solutions for your personal or business needs, to ensure that the process of financing your new vehicle will be every bit as smooth as driving it.

Renault Financial Services is a registered business name of Nissan Financial Services Australia Pty Ltd
ABN 70 130 046 794, Australian Credit Licence Number 391464.

• Print a Direct Debit Form
• Print a Third Party Authority Form
• Change of Personal Details Form
• Target Market Determination

consumer loans

commercial loans

Renault Financial Services offers business solutions specifically designed for sole traders, partnerships and companies which allow for flexible payments to suit your business and cash flow requirements.

when it comes to choosing a vehicle finance package the options can be endless. we understand that as your business changes so do your financing requirements; we will structure an individual solution that matches your business and personal needs.

• commercial loan & mortgage

  developed for businesses that utilise a cash accounting system. This product allows you to claim back the ITC up front via the business activity statement rather than over the life of the loan.

  • flexible payment structure with or without a balloon allows you to free up cash flow/working capital⁽¹⁾
  • highly competitive fixed rate for the term of the loan⁽²⁾

  (1) Information provided is of a general nature only, it does not constitute, nor should be considered to constitute, legal tax or financial advice. Prior to making a decision about any products or services as described, please consult with your own independent legal tax or financial advisor who can provide you with specific advice pertaining to your personal circumstances.
  (2) Subject to Renault Financial Services lending criteria.
• finance lease

  developed for businesses that utilise a cash accounting system. this product allows you to claim back the ITC up front via the business activity statement rather than over the life of the loan.

  a finance lease is a rental agreement offering fixed monthly payments for the period of the contract, with the addition of a residual set at the start of the loan. at the end of the term you can make an offer to purchase, refinance or upgrade to a new vehicle. Benefits include:

  • no restriction on kilometre usage
  • agreed residual⁽¹⁾ is set at the start of the lease (subject to ATO guidelines)
  • financial flexibility enabling you to choose the payment terms⁽¹⁾
  • ability to free up working capital for the business⁽²⁾
  • at the end of your lease period there are a number of options available to you⁽¹⁾, for example:

    - you may be able to extend the lease for a further agreed time
    - you may be able to trade the vehicle in on a new vehicle
    - you may make an offer to purchase the vehicle from us for the residual payout amount

  (1) Subject to Renault Financial Services lending criteria
  (2) Information provided is of a general nature only, it does not constitute, nor should be considered to constitute, legal tax or financial advice. Prior to making a decision about any products or services as described, please consult with your own independent legal tax or financial advisor who can provide you with specific advice pertaining to your personal circumstances.
• novated lease

  this product is similar to a finance lease and is predominately used as a salary packaging tool in conjunction with a Novation Agreement, allowing the employee to drive the vehicle of their choice. The Novated lease specifies that the employee (lessee) assumes the responsibility for lease payments from their pre-tax salary.

  the employee enters into a finance contract with Renault Financial Services and the employer and employee simultaneously enter into a Novation Agreement with Renault Financial Services, under which the lessees obligations are transferred to the employer who then pays the monthly rental usually from the employee's pre-tax income.

  if the employee changes their employer, payment obligation automatically reverts to the employee, the employee may be able to re-novate with the new employer. A Novated Lease offers:

  • fixed repayments with choice of term and vehicle⁽¹⁾
  • possible tax benefits even though the vehicle may be predominately for private use⁽²⁾

  (1) Subject to Renault Financial Services lending criteria
  (2) Information provided is of a general nature only, it does not constitute, nor should be considered to constitute, legal tax or financial advice. Prior to making a decision about any products or services as described, please consult with your own independent legal tax or financial advisor who can provide you with specific advice pertaining to your personal circumstances.
• business line of credit

  Renault Financial Services is able to provide a credit limit based on your business' total vehicle requirements. this streamlines the approval and vehicle acquisition process. all you have to do is purchase vehicles as your business requires, within your pre-set approval limit.

if you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 7000, Mount Waverley, Victoria 3149 or by email at rfsdr@renault.com.au.

we expect our staff to take reasonable steps to address your concerns. we will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event:

• if your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint; or
• if your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint.

if we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.

you can download a copy of our Complaints Handling Policy here. If English is not your preferred language, this policy is also available in: Arabic, Chinese (Simplified), Chinese (Traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese.

if you require further assistance with lodging your complaint, please contact us via one of the above channels.

if you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. this is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Renault Financial Services is a member of:

Australian Financial Complaints Authority (AFCA):

Phone: 1800 931 678

Email: info@afca.org.au

Online: www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.