At Renault Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.
Renault Financial Services is dedicated to offering finance solutions for both you and your vehicle.
We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.
For enquiries regarding the range of finance and insurance products, please visit your nearest Renault dealership.
At Renault Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.
We will do our utmost to provide you with the assistance to fix a problem.
If you have any enquiries on existing contracts such as payout requests, please call our Customer Service department by either phone on 1800 009 008, mail at Locked Bag 1450, Dandenong South, Victoria 3164 or by email at firstname.lastname@example.org.
If you have any enquiries relating to overdue payments, please call Collections on 1300 613 289, mail at Locked Bag 1450, Dandenong South, Victoria 3164 or by email at email@example.com.
If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 1450, Dandenong South, Victoria 3164 or by email at
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.
Complaints, Disputes, Feedback: Please contact us first
If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Renault Financial Services is a member of:
The Credit and Investments Ombudsman (CIO) if lodged before 1 November 2018:
Phone: 1800 138 422
Fax: (02) 9273 8440
Mail: PO Box A252, Sydney South, NSW 1235 (Australia)
Australian Financial Complaints Authority (AFCA) if lodged on or after 1 November 2018:
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)
Time limits may apply to complain to CIO or AFCA and so you should act promptly or otherwise consult the CIO and AFCA websites to find out if or when the time limit relevant to your circumstances expires.