1. In these Terms and Conditions: 

Authorised Renault Dealer means a dealer appointed by RENAULT Australia to sell new and /or demonstrator RENAULT vehicles in Australia and/or to perform RENAULT warranty service on such vehicles.

Eligible Model List means the list of model variants to which the RENAULT Assured Price Service Program applies, as follows, and as updated from time to time: 

• Renault Arkana
• Renault Captur
• Renault Duster
• Renault Koleos
• Renault Megane E-Tech
• Renault Scenic E-Tech
• Renault Symbioz
• Renault Kangoo
• Renault Trafic
• Renault Master
• Renault Master IV

Eligible Scheduled Service(s) means the first five scheduled service intervals for an Eligible Vehicle as set out in the Service Schedule.

Eligible Vehicle(s) means the model variant(s) set out in the Eligible Model List that are sold by an Authorised RENAULT Dealer on or after the Program Commencement Date and specifically excludes:

1. privately imported vehicles; and
2. 'grey import' vehicles, i.e. vehicles imported other than through authorised RENAULT channels for the purpose of resale.

Program Commencement Date means 1st October 2025

RENAULT Australia means RVDA Pty Ltd (ACN 630 906 553), trading as RENAULT Australia.

RENAULT Published Price means the maximum price for an Eligible Scheduled Service for an Eligible Vehicle as published at www.Renault.com.au.

RENAULT Assured Price Service Program means the program contemplated by these terms and conditions pursuant to which the RENAULT Published Price for Eligible Scheduled Services on Eligible Vehicles is available at participating Authorised RENAULT Dealers.

Service Schedule means the official service schedule for an Eligible Vehicle as may from time to time be amended by RENAULT Australia.

2. The Program and Eligibility

The RENAULT Assured Price Service Program is designed to give prospective purchasers and owners of Eligible Vehicles increased transparency around scheduled service costs so that they may make informed choices based on how they service their vehicle. 

Pursuant and subject to these Terms and Conditions, the RENAULT Published Price is available on Eligible Vehicles for each of the Eligible Scheduled Services at participating Authorised RENAULT Dealers.

A list of participating Authorised RENAULT Dealers can be found at www.renault.com.au.

The RENAULT Published Price is valid to 31 December in the relevant calendar year; for more details see condition 4 below.

The RENAULT Assured Price Service Program is available to retail customers and such fleet and business customers as may be nominated by RENAULT Australia.

RENAULT Australia may add or remove vehicles from the RENAULT Assured Price Service Program, or vary the terms of the program, from time to time, without notice. Amendments will be published on the RENAULT Australia website at www.renault.com.au and will take effect immediately on publication.

3. What is covered under RENAULT Assured Price Service Program

The applicable RENAULT Published Price will cover the standard items in each Eligible Scheduled Service. Nothing in these terms and conditions prevents participating Authorised RENAULT dealers from charging less than the RENAULT Published Price.

The RENAULT Published Price covers the following standard items in each Eligible Scheduled Service as set out in Service Schedule (subject to the exclusions set out in condition 5 below):

1. labour;
2. parts;
3. lubricants;
4. sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc;
5. such other items as RENAULT Australia may determine from time to time.

Important: The availability of the RENAULT Published Price for an Eligible Scheduled Service is conditional on the Eligible Vehicle being presented at a participating Authorised RENAULT Dealer for servicing at the relevant service interval for an Eligible Scheduled Service. An allowance for late presentation of 1 month or 3,000 kms (whichever occurs first) from the relevant service interval for an Eligible Scheduled Service shall be permitted by RENAULT Australia, acting reasonably.

In the event that the vehicle is not presented for servicing for an Eligible Scheduled Service as set out above, additional work or items may be required as part of the service and accordingly the RENAULT Published Price will not apply to the relevant Eligible Scheduled Service. The RENAULT Published Price for the next Eligible Scheduled Service will however become available, noting importantly that if you miss any Eligible Scheduled Service additional work may be identified at the next Eligible Scheduled Service which is not included in the RENAULT Published Price for the next Eligible Scheduled Service.

As some driving conditions place more stress and strain on your vehicle, some maintenance procedures may be required to be performed more regularly than at the service intervals applicable to each of the Eligible Scheduled Services. Your participating Authorised RENAULT Dealer can advise you on the benefits of intermediate servicing in line with your vehicle’s operating conditions. Intermediate services are not covered under the RENAULT Assured Price Service Program.

Note: The RENAULT Published Price cannot be claimed for both a specified kilometres service and the corresponding time interval service separately.

4. Period of Validity of the RENAULT Published Price

The RENAULT Published Price is valid until 31 December in the relevant calendar year in which it is published at www.renault.com.au for an Eligible Scheduled Service completed by a participating Authorised RENAULT Dealer in that calendar year. Prior to 1 January each year, RENAULT Australia will review the RENAULT Published Price for Eligible Scheduled Services and may publish new maximum prices for an Eligible Schedule Service that will be applicable on and from 1 January in the following calendar year.

5. Exclusions

The RENAULT Published Price does not include the following items:

• tyre rotation and balancing and wheel alignment where required;
• repair of accident damage to any body, driveline or chassis components;
• additional maintenance due to modification of the vehicle (or any part thereof) from original specification;
• normal wear and tear consumable items and parts requiring additional maintenance (including but not limited to clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xenon, HID and LED), fuses, trims, brakes, diesel particulate filters, catalytic converters, water pumps, tyres, wiper blades, glow plugs, filters, satellite navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear);
• items or work required as a result of vehicle misuse or abuse or as a result of the vehicle not being driven in accordance with the manufacturer’s specifications and guidelines;
• additional fluids and additives not specified in the Service Schedule of an Eligible Scheduled Service;
• adjustments not specified in the Service Schedule of an Eligible Scheduled Service;
• additional maintenance and repairs that may be recommended by your Authorised RENAULT Dealer to suit your individual driving characteristics;
• service or maintenance required as a result of non-genuine or non-approved RENAULT parts or accessories;
• service, fitment or maintenance of any accessories, including RENAULT accessories.

These items will be identified as a separate and additional charge to the RENAULT Published Price at a price advised by a participating Authorised RENAULT Dealer.

Please note: Participating Authorised RENAULT Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the participating Authorised RENAULT Dealer undertakes the additional service or maintenance work.

6. Transfers

The entitlements of the RENAULT Assured Price Service Program remain with the Eligible Vehicle if the original owner on-sells the Eligible Vehicle provided that:

1. the vehicle was an Eligible Vehicle at the time of initial purchase; and
2. as at the time of re-sale, the vehicle has had all necessary Eligible Scheduled Services performed. 

7. Important other information

For eligible Renault vehicles sold between 1^st July 2020 and 30^th September 2025, the RENAULT Capped Price Service program will continue to apply. For the avoidance of doubt, the Capped Price Service program will not apply to Eligible Vehicles sold after 1^st October 2025; those vehicles fall under this RENAULT Assured Price Service Program.